Return Policy

Return & Refund Policy

At Black Willow Gallery, every item is made with care in small batches. Due to the nature of our work, we do not accept returns or exchanges. Please review all product details carefully before placing your order.

All Sales Are Final

We do not accept returns on any orders, including:
– Ready-to-ship items
– Made-to-order items
– Personalized or custom products
– Preorders

Order Concerns

If you are not satisfied with your order, please contact us at blackwillowgallery@gmail.com. While we do not offer general returns, we are open to reviewing any concerns on a case-by-case basis.

Damaged Items

If your order arrives damaged, please email blackwillowgallery@gmail.com within 3 days of delivery.
Include:
– A short description of the issue
– Clear photos of the damaged item(s), packaging, and shipping label

We will assess whether the matter qualifies for a shipping carrier claim or if we can resolve it directly.

Return Shipping (If Approved)

In the rare event that a return is approved, the customer is responsible for return shipping unless otherwise agreed. A return label may be provided at our discretion.

Refund Method

If a refund is approved, it will be issued to the original payment method used at checkout.

Restocking Fees

Cancellations beyond 24 hours of purchase are subject to a restocking fee:
– Made-to-Order Items: 20% of the item subtotal
– Preorders: 15% of the item subtotal
These fees apply only to the item cost, not shipping.